Moaaz Manzoor

The government has placed digital transformation at the centre of its economic governance reform agenda, aiming to modernise public administration, improve service delivery and strengthen decision-making through data-driven systems, according to the Prime Minister’s Economic Governance Reforms (PM-EGR) document.

The reform framework identifies digitalisation as a critical enabler for improving efficiency, transparency and accountability across government institutions. It recognises that outdated manual processes, fragmented data systems and limited use of technology have constrained the effectiveness of public administration. To address these challenges, the government plans to accelerate the adoption of digital tools and integrated information systems across ministries and departments.

A key focus of the reform agenda is the expansion of e-governance platforms to streamline service delivery and reduce bureaucratic delays. The document outlines plans to digitise administrative procedures, automate workflows and expand online service portals to allow citizens and businesses to access government services more efficiently. These measures aim to reduce processing times, minimise human discretion and enhance transparency in government operations.

The reforms also emphasise the importance of data integration across government institutions. By linking databases and improving interoperability between systems, the government aims to enable real-time information sharing and evidence-based decision-making. Integrated data systems are expected to improve policy planning, monitoring and evaluation by providing timely and accurate information to decision-makers.

Another key component of the digital transformation agenda is strengthening data governance frameworks. The document highlights the need for standardised data management practices, improved data quality and secure information systems to ensure reliability and integrity of government data. Enhancing data governance is essential for building trust in digital systems and supporting effective policy implementation.

The reform framework also underscores the role of digital tools in enhancing transparency and accountability. By expanding the use of digital platforms for service delivery, reporting and monitoring, the government aims to reduce opportunities for inefficiency and malpractice. Automation of processes is expected to limit discretionary decision-making and improve traceability across government functions.

Capacity building forms an integral part of the digital transformation strategy. The government plans to invest in training public sector employees to strengthen digital skills and ensure effective adoption of new technologies. Building digital capacity within institutions is seen as crucial for sustaining reform efforts and maximising the benefits of technological transformation.

According to the Finance Division, the shift towards digital and data-driven governance is a cornerstone of broader institutional reforms. By modernising administrative systems and embedding technology in governance processes, the government aims to enhance efficiency, improve service delivery and create a more transparent and responsive public sector.

Credit: INP-WealthPk