The Islamabad High Court (IHC) has introduced a new online grievance redressal mechanism, allowing citizens to submit complaints through email and WhatsApp. The Islamabad High Court has rolled out an innovative system enabling the public to lodge complaints conveniently. This mechanism covers all types of grievances, including issues related to the conduct of court officers and staff.Citizens can now send their complaints directly via the official email address or a dedicated WhatsApp number released by the court.

This step marks a significant move towards modernizing court communication channels and improving accessibility.A notable feature of the new system is a specialised process for complaints specifically concerning the behavior or conduct of court officers and other staff members. The court has emphasized that these reports will be handled with utmost seriousness and confidentiality.

Details of the grievance redressal mechanism, including submission guidelines, have also been uploaded on the official Islamabad High Court website. The court has encouraged the public to use these resources to ensure their complaints are properly registered and tracked.In addition, the court has requested feedback from users to improve the effectiveness and efficiency of the new system. Authorities believe public participation will help refine the process further.

Credit: Independent News Pakistan (INP)